Open the message and click on the “Actions” ribbon or menu option (depending on which version of Outlook you're running) In Outlook, navigate to the “Mail” pane and click “Sent Items” The original message is moved from the recipient's inbox (such as via custom Outlook rules) The recipient is using Cached Exchange Mode and is working offline You aren't using a Microsoft Exchange Server to handle your emails in Outlook You're sending a message outside your organisation However please note that message recall does not work if: It might sound overly complex, but don't worry, recalling a message in Outlook is incredibly simple – no matter which version you're running.
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